CONVERTIBLE TOP WARRANTY POLICIES
  • MICHAEL TODD
    3
    We are a large, high volume automotive trim shop that specializes in convertible top installations. We have several trimmers that are versed in hydraulic, electrical and top convertible issues. Consequently we get a wide variety of cars.
    I would like a consensus on convertible top warranty policies, especially prorating and if there should be an obligation for the customer to pay for labor on the warranty replacement. Specifically, should there be any obligation for the customer to pay for the labor portion of the replacement part?
    MICHAEL TODD Options
  • Nadeem Muaddi
    84
    Good topic! Would love to hear what others think. Here's my take...

    hez3ug82bdy00c3t.jpg

    In the end, shops end up eating at least some of the cost. Not because they have to, but because you want to avoid the negative reviews, keep customers happy and coming back, etc. It's not really fair, but that's life.
    Nadeem Muaddi Options
  • MICHAEL TODD
    3
    In the past if any part of the top failed in the first year there would be no charge at all to the customer including labor. After the first year we would charge $ 100.00 labor to install the warranted top but then prorate the top over the remaining time left on the warranty. Over the last few years we have not been charging anything to the customer.
    I'm curious what other shops policies are.
    MICHAEL TODD Options
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